About
Fido My Account is a mobile account management app for Fido wireless customers in Canada. Track real-time data usage, set wireless alerts to avoid overage charges, make secure payments, and manage your plan details and add-ons directly from your phone. Activate or swap SIM and eSIM cards, manage multiple family lines in one place, upgrade your device, and check roaming eligibility for travel. The app includes Data Bytes, which provides 5 extra hours of data per month on select Fido Pulse plans—activate 1 free hour up to 5 times monthly with a shake gesture. Access 24/7 support through a virtual assistant and support articles, view exclusive Rogers Bank offers, and use guest login to let secondary users check their line usage.
Highlights
- Real-time data usage tracking with wireless alerts to prevent overage charges
- Data Bytes: 5 extra hours of data per month on select Fido Pulse plans, activated via shake gesture
- SIM and eSIM activation, swapping, and management directly in the app
- Manage multiple family mobile lines in one place
- Device upgrade eligibility checks and roaming options for travel
- 24/7 support via virtual assistant and support articles
Best for
Fido wireless customers in Canada who want to monitor their data consumption, manage their account and family lines, make payments, and access support without visiting a store or calling customer service.
At a glance
Fido My Account is rated 4.2 out of 5 from 974 ratings and is available on iOS and Android — all free to download.
It is developed by Fido Solutions Inc..
Screenshots
Frequently Asked Questions
- Is Fido My Account free?
- Yes — Fido My Account is free to download on iOS and Android.
- What platforms is Fido My Account available on?
- Fido My Account is available on iOS and Android.
- What is Fido My Account?
- Fido My Account is an app that lets Fido wireless customers in Canada manage their account, track data usage in real time, pay bills, manage SIM and eSIM cards, and access 24/7 support through a virtual assistant.
- What is Data Bytes and how does it work?
- Data Bytes is a feature on select Fido Pulse plans that gives you 5 extra hours of data each month. You can activate 1 free hour up to 5 times per month by shaking your phone in the app.
- Can I manage multiple family lines in the app?
- Yes. You can manage all your family's mobile lines in one place, and secondary users can log in as guests with their mobile number to view their usage and manage their own line.
- Can I activate or change my SIM or eSIM in the app?
- Yes. You can activate, swap, or manage your SIM or eSIM directly in the Fido My Account app without visiting a store.
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